General terms and conditions of sale

General Terms and Conditions of On-line Sale

Art. 1 – General Provisions

These General Conditions of Sale (hereinafter referred to as the Terms and Conditions) are valid exclusively between the Company Felisi di Felloni Anna-Lisa sas, via G. Calvino 34, 44122 Ferrara VAT No. 00954550380, REA number: FE 122693 (hereinafter “the Company”) and any person making on-line purchases on the website (hereinafter referred to as “The Customer”). These general conditions of sale may be subject to change and the date of publication on the website corresponds to the date of entry into force. These conditions govern purchases made on the website in accordance with the provisions of the Italian Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/2003).

Art. 2 – Scope

With these Terms and Conditions, the Company Felisi di Felloni Anna-Lisa sas sells and the Customer buys on-line the movable tangible goods indicated and offered for sale on the site The Customer undertakes to read, before confirming the order, these Terms and Conditions, accepting them by flagging the box indicated. In the subsequent order confirmation email, the Customer will receive the link to download and store a copy of these Terms and Conditions.

Before the conclusion of the purchase contract, the Customer is informed about the characteristics of the goods, illustrated in the product sheets, the total price of the goods, including taxes, with details about shipping and any other costs, the method of payment, the deadline by which the Company Felisi di Felloni Anna-Lisa sas undertakes to deliver the goods, the terms and conditions and procedures for exercising the right of withdrawal (Article 10 of these terms and conditions), sample form for withdrawal, the cost of returning the goods in case of withdrawal, the existence of the legal warranty of conformity for the goods purchased, conditions of after-sales service and commercial warranties, geographical address, telephone number, fax, e-mail address of Felisi di Felloni Anna-Lisa sas.

Art. 3 – Conclusion of the contract

The contract of sale is considered concluded with the sending of an e-mail confirming the order by Felisi di Felloni Anna-Lisa sas to the Customer. The e-mail contains the Customer’s data, the order number, the price of the goods purchased, the shipping costs, the time and method of delivery, the conditions for exercising the right of withdrawal. The Customer agrees to verify the accuracy of personal data contained in the e-mail and promptly notify Felisi di Felloni Anna-Lisa sas any corrections / changes to be made.

Art. 4 – Customer Registration

On the occasion of the first request for activation of a profile by the Customer, the site will assign the Customer a username and a password. The latter acknowledges that such identifiers constitute the system of validation of the user’s access to the Services and the only system capable of identifying that the acts performed through such access will be attributed to him/her and will be binding on him/her. The Customer undertakes to maintain the secrecy of his/her access data and to store them with due care and diligence and not to pass them on, even temporarily, to third parties.

Art. 5 – Availability of products

The availability of products refers to the actual availability at the time the Customer places the order. This availability must be considered purely indicative because, due to the simultaneous presence on the website of several customers and/or the occurrence of a computer glitch, the products may be sold to other customers before the order confirmation. Even after sending the order confirmation e-mail there may be cases of partial or total unavailability of goods. In this case, the order will be rectified automatically with the elimination of the unavailable product and the user will be informed immediately by e-mail. With this e-mail, the Customer will be informed of the manner and timing of reimbursement of any amounts already paid.

Art. 6 – Prices

Felisi di Felloni Anna-Lisa sas may change its prices at any time, however, the goods will be invoiced on the basis of prices indicated on the website at the time of order creation and indicated in the confirmation e-mail sent to the Customer. The prices shown on the website are inclusive of VAT and do not include shipping costs. Prices are subject to change at any time. In case of a computer, manual, technical or any other kind of error that may lead to a change in the sale price to the public, the purchase order will be considered invalid and cancelled and the amount paid by the Customer will be refunded within 14 days from the day of cancellation.

Art. 7 – Delivery methods

Felisi di Felloni Anna-Lisa sas undertakes to deliver the goods within 30 days from receipt of the purchase order. It ships throughout Italy and European Union. If it is not possible to make the delivery, a notice will specify how to arrange a new delivery. Shipping costs are charged to the purchaser and are explicitly highlighted at the time the order is placed. For every order placed on the website, the company Felisi di Felloni Anna-Lisa sas issues an invoice for the goods shipped. The invoice will be contained within the package and will also be sent by e-mail to the e-mail address provided during registration. The invoice will contain the information

Art. 8 – Payment methods

All payments can only be made by the credit cards indicated on the website and by bank transfer to the IBAN indicated on the website Communications relating to the payment and the data communicated by the Customer at the time the payment is made take place on special protected lines.


Art. 9 – Legal warranty of conformity and commercial warranty

If the Customer receives a defective product or one that does not conform to the orders placed, he/she will be entitled to have the product repaired or replaced, without incurring any expense. The repair or replacement can be made only and exclusively in case of defects or non-conformities; the replacement of the goods will be excluded if the defect or non-conformity was caused by the Customer. The Customer may exercise this right if the defect becomes apparent within two years of delivery of the goods and the Customer reports the defect within two months. Then the Customer must send an e-mail to to start the product return process.

The commercial warranty is provided inside each product. To benefit from warranty service, the Customer must keep the warranty and submit the invoice.

Art. 10 – Right of withdrawal

In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without penalty and without specifying the reason, within a period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products. (Only for Spain: the Customer has the right to withdraw from the purchase without penalty and without specifying the reason, within a period of 7 days from receipt of acceptance by the Company Felisi di Felloni Anna-Lisa sas.) In the case of multiple purchases made by the purchaser in a single order and delivered separately, the period of 14 days starts from the date of receipt of the last product. The user who wishes to exercise the right of withdrawal must notify Felisi di Felloni Anna-Lisa sas through the withdrawal form on the website, which can be sent by registered mail with return receipt to the address: Via G. Calvino 34, 44122 Ferrara, Italy, or by means of an explicit declaration containing the decision to withdraw from the contract sent by registered mail with return receipt. In case of exercise of the right of withdrawal, the goods must be returned to Felisi di Felloni Anna-Lisa sas in via G. Calvino 34, 44122 Ferrara, Italy.

Below, the withdrawal form pursuant to art. 49, paragraph 1, letter. h) of the Italian Consumer Code: (complete and return this form only if you wish to withdraw from the contract)

To: Company________________________________________________


Company Address _______________________________

We hereby give notice of withdrawal from the contract of sale of the following goods/services:


– Ordered on _____ received on ______

– Customer Name

_ Customer Address

– Customer Signature

– Date

The goods must be returned intact, in the original packaging, complete in all its parts, including the inner packaging and accessories (e.g. closures, laces, buckles) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, we will refund the amount of the products subject to withdrawal within a maximum of 14 days, including any shipping costs. Only the cost for returning the product will remain at the Customer’s charge. The refund will be made through the same means of payment chosen by the Customer at the time of purchase. As provided for in art. 56 paragraph 3 of Italian Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, Felisi di Felloni Anna-Lisa sas may suspend the refund until receipt of the goods or until the purchaser has demonstrated that he/she has returned the goods.


Art. 11 – Responsibility

Felisi di Felloni Anna-Lisa sas assumes no responsibility for any inefficiency caused by force majeure or unforeseeable circumstances or if there is a malfunction of the website or the Internet.

      Art. 12 – Severability

If any provision of these Terms and Conditions is void for any reason, this will not affect the validity of or compliance with the other provisions of these Terms and Conditions.

Art. 13 – Contacts

Any request for information can be sent via e-mail to the following address, by phone at the following number 0039-0532-771089 and by mail to the following address: via G. Calvino 34, 44122 Ferrara, Italy.

Art. 14 – Applicable law

These Terms and Conditions shall be governed by Italian law, as shall the interpretation of these Terms and Conditions.


Art. 15 – Jurisdiction

Any disputes relating and/or consequent to these Terms and Conditions shall be settled exclusively by the Court of Ferrara, Italy.

These Terms and Conditions were drafted on 16/12/2020.

Art. 16 – Governing Law

These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

For European Union countries only: please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website